Return & Refund Policy

🔄 Overview & Satisfaction Policy

At omniz.shop, we want you to be completely satisfied with your cycling gear purchase. If something is not right with your order, we offer a transparent process to resolve it quickly. All returns are processed through our headquarters at 610 W Seventh St, Dallas, TX 75208, USA.

📅 30-Day Return Window

You have 30 calendar days from the date of carrier delivery to request a return on items purchased from omniz.shop. Simply reach out to our team within this timeframe to begin the process.

✉️ How to Start a Return

To initiate a return request, please email us at support@omniz.shop or call +1 (702) 936-4175 with the following information:

• Order Number: Your official purchase transaction number.
• Product Details: The specific item(s) you wish to return.
• Reason for Return: Brief explanation for the request.
• Visual Proof: Clear photos attached if the item arrived damaged, defective, or incorrect.

Once our team reviews and approves your submission, we will provide step-by-step return instructions and the authorized return address.

✅ Eligible Products

We accept returns for both defective and non-defective merchandise purchased via omniz.shop, provided that:

• The item remains in its original condition with all original tags, accessories, and packaging intact.
• Non-defective items show no signs of intentional damage, alteration, or post-delivery misuse.
• The return inquiry was submitted within the 30-day return window.

🚫 Ineligible Products

Certain product categories cannot be returned due to hygiene, safety standards, or legal regulations. Any explicit item exclusions will be clearly stated on the corresponding product detail pages on omniz.shop.

🚚 Return Shipping Responsibility

Return shipping fees depend on the reason for the return:

• Our Mistake (Defective, Damaged, or Incorrect Item): omniz.shop covers all return shipping fees.
• Customer Preference (Change of Mind / Accidental Order): The customer covers the return shipping label costs.

🔄 Product Exchanges

We do not offer direct product exchanges on omniz.shop. If you require a different size, color, or model, please return your eligible original purchase for a refund and place a new order on our website.

🏷️ Zero Restocking Fee

omniz.shop charges no restocking fees ($0.00 USD) for returning eligible items.

💳 Refund Processing Schedule

Once your returned item arrives at our facility at 610 W Seventh St, Dallas, TX 75208, USA and completes inspection, we will issue your refund within 10 business days. Refunds are credited directly back to your original payment method.

Note: Financial institutions and credit card issuers may require additional processing time to reflect refunded credits on your statement.

⏳ Resolving Refund Delays

If more than 10 business days have passed since carrier delivery to our warehouse and your refund has not posted, please follow these steps:

• Check your banking or card statement again to verify processing status.
• Contact your card provider or banking institution, as pending transactions may take time to post.
• If your bank confirms no pending credit exists, reach out to us at support@omniz.shop or call +1 (702) 936-4175 so our team can investigate immediately.

✏️ Order Cancellations & Adjustments

You have 24 hours from time of order placement to request changes or cancellations. If your order has already been processed and dispatched by our logistics team, please proceed through the standard return procedure after delivery.

⚠️ Damaged or Incorrect Dispatches

If your package arrives damaged or contains an incorrect item, contact support@omniz.shop immediately. Please preserve all original outer packaging, shipping labels, and damaged items until our support team reviews the situation and sends replacement or refund instructions.